Most bookings on EasyBookMe are free quote requests. You pay the provider directly once the work is agreed and completed, so in most cases EasyBookMe does not hold any payment to refund.
If you paid a provider directly, in cash or by transfer, any refund is between you and that provider. We encourage providers to handle refund requests fairly and promptly, and we can help you get in touch.
If you paid online through EasyBookMe and the service was not delivered as agreed, contact us within 7 days of the booking date. We will review the case and, where a refund is due, process it back to your original payment method.
If you cannot resolve an issue with a provider, email info@easybookme.com with your booking details. We will review both sides and work toward a fair outcome.
